Cancellation & refunds
Request a full refund before work begins if no booster is assigned, or if work has not begun within 72 hours of purchase confirmation. You cannot cancel your order once work has started. If we cannot complete the service, you receive a proportional refund for the undelivered part. If our work on your order causes a publisher penalty, we refund the affected part, including after completion.
Before work starts
Request a full refund when no booster has been assigned and work has not begun. No cancellation fee applies.
Start delayed for 72 hours
Cancel for a full refund if work has not begun within 72 hours of purchase confirmation.
Undelivered work
You cannot cancel your order once work has started. If we cannot complete the service, we refund the undelivered portion. This also applies if we cannot finish before the relevant season ends.
Service-related penalty
If our work on your order causes a publisher penalty, we refund the affected part, including after completion.
Completed services
Services delivered as agreed are not eligible for cancellation refunds. Refunds for penalties caused by our service remain available after completion, alongside your applicable consumer rights.
Requesting a refund
Request a refund through Order messages or live chat and include your order number so our team can review it with the order details.
Refund method and timing
Approved refunds return to the original payment method with no cancellation or refund fee. We process them within 10 days, and a bank or payment provider may need a further 5 to 10 business days.
Optional alternatives
Store credit may replace a monetary refund only if you explicitly choose it. If cryptocurrency payments become available, a refund will match the original fiat value at refund time. The cryptocurrency amount may differ, and the destination must be confirmed before processing.
Current checkout availability
Online payments are not available yet. Approved testers can place test orders without being charged. This policy applies to paid services when payments open.